For authorities, disaster relief agencies and district administrations
Put spontaneous helpers to good use, instead of managing them
Spontaneous helpers show up regardless – mobilised through social networks, independent of any organisation. The question isn't whether they turn up, but whether they can be led. Spontanhelfen gives you a tool for that, without replacing your decision-making authority.
Who are spontaneous volunteers?
Spontaneous volunteers act independently of organisations, mobilise through social networks, and come forward without prior selection or training. That is exactly what makes them a valuable resource in civil protection – provided they are integrated instead of left to themselves.
Why use the platform
Unmanaged spontaneous helpers are a risk: duplicated work, no overview, no record. Well-led spontaneous helpers are a resource.
Overview instead of improvisation
Who is present, who is available, who is deployed where – in real time, instead of shouted messages and phone chains.
Relief for coordination
Registration, check-in and task assignment run in a structured way – your people lead on site instead of administering.
Traceability from day one
Who checked in when, which task they took on, and when it was completed is logged throughout – for the after-action review and, if needed, for accountability.
Run by spontaneous helpers themselves – if you want that
Managing spontaneous helpers doesn't have to fall on your shoulders on top of everything else. It can be organised by spontaneous helpers themselves.
A liaison rooted in volunteer service
We staff the interface between your agency and spontaneous helpers with volunteers who know your structures from their own volunteer service elsewhere – they speak your language and know your processes.
Specialist advisor in your command staff
If you want, we go as far as joining your command staff as a specialist advisor for spontaneous helpers, taking full ownership of the platform's administration and of steering the helpers.
Aligned, not a side channel
Coordination runs through the specialist advisor in your command staff, exactly where decisions are made – no separate channel, no information bypassing incident command.
Command instead of improvisation
Incident command
Release the incident, activate zones, own the critical tasks.
- Situation-based visibility in real time
- Mandatory approval for critical tasks
- Defined escalation and safety paths
Coordination
Cut tasks, assign volunteers, track progress.
- Assignment matched to qualifications
- Fast task creation from templates
- Check-in rate and workload at a glance
Sponsors and administration
Record keeping, role management and post-incident review.
- End-to-end audit events
- Role and organisation management
- Completion reports for the debrief
How we get in touch
No pilot without a personal conversation first – the path there is deliberately short.
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1
Get in touch
A short message is enough: the size of your area of responsibility, any prior experience with spontaneous helpers, open questions. We'll get back to you for an initial conversation.
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2
Try it together in an exercise
The platform can be trialled risk-free as part of a planned exercise – with real roles and a real check-in process, but no real incident. That way your team learns the process before it counts.
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3
Define roles and responsibilities
Together we define who takes on incident command, coordination and administration on your side, and set up access rights accordingly.
Activated in minutes when it matters
A team that already knows the platform loses no time getting up to speed during an incident. The path from the initial report to the first checked-in helper:
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1
Create and release the incident
Incident command or volunteer incident command creates the incident with the basic details and releases it – from that moment it is visible to coordination.
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2
Set up assembly points
Checkpoints with a location and opening hours are created – spontaneous helpers can check in there on site.
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3
Check in helpers and assign tasks
Registered helpers are confirmed on site and matched to suitable tasks. From here on, regular operation runs with a full history and log.
Responsibility stays with people
The platform supports command, it does not replace it. Suggestions stay suggestions – the responsible role decides.
Human in the loop
No operational decision without approval by an authorised role.
Role-based access
Visibility follows role, organisation, incident and presence status.
Tamper-evident audit
Assignment, check-in, completion and safety reports are logged end to end.
Civil protection context
Aligned with how spontaneous volunteers are positioned in civil protection.
Request a conversation
Whether district administration, disaster relief authority or aid organisation: write to us, and we'll get back to you promptly for a no-obligation first conversation.